Do you want to join a young, fast-growing French company with a human touch, focused on innovation and international expansion?
Are you concerned about the energy and environmental challenges of our time, and do you want to actively contribute to energy efficiency and reducing CO2 emissions?
Then, come and join us!
With locations in France (Lyon and Rennes) and Singapore, and boasting a multidisciplinary expertise (IT, data science, thermal engineering), BeeBryte offers innovative services for 24/7 remote predictive optimal control and operation & maintenance support to help our industrial and commercial clients increase the energy efficiency and performance of their HVAC-R systems (heating, ventilation, air conditioning, refrigeration).
To achieve this, we implement an intelligent overlay powered by our Industrial IoT platform, which leverages deep insights from existing systems and their context to continuously maximize their energy performance. By anticipating needs and influencing factors, we enable our clients to effectively reduce their carbon footprint, mitigate risks, and achieve up to 40% savings on their energy bills.
Under the responsibility of the Chief Information Officer / Chief Product Officer, you are in charge of IT infrastructure and operations as the Head of IT Infrastructure & Operations. Your responsibilities include:
- As the Head of IT Infrastructure & Operations for BeeBryte’s global IT services portfolio deployed worldwide (Europe / Asia), your tasks include:
- Providing leadership and supervision for the growing IT operations team, consisting of 4 members and the IT infrastructure team.
- Structuring and organizing the service to support the company’s “Scale Up” efforts. The current team is based in Lyon and Singapore.
- Managing the global deployment of IT services (Cloud, Edge, On-Premise) to meet defined SLAs set by the business.
- Overseeing the IT service RUN with an L1/L2 Support team (Service Delivery Manager / IT Support Engineer).
- Managing a BUILD L3 team (Infrastructure Solution Managers / Infrastructure Expert Engineers) to handle the roadmap.
- Managing all vendors (contract types: Body Leases, fixed-price contracts, service contracts).
- As the manager of the L1/L2/L3 Support teams (Service Delivery Manager / IT Support L1 & L2 Engineers / L3: Database admin, Cloud Engineer, Network & Security Engineer), your mission is to:
- Provide technical assistance and guidance to the IT Service Desk.
- Ensure compliance with the ITIL framework for all services covering request management: incidents, problems, and changes.
- Deploy Best Practices in IT service management.
- Handle new requests related to company applications and services.
- Directly participate in incident or problem management (regardless of priority) that affects the service, taking responsibility for incidents not resolved in a timely manner.
- You manage the lifecycle of technical services and solutions, as well as infrastructure:
- In collaboration with the Chief Technical Architect and Chief Information Officer, you define the roadmap for IT infrastructure services and solutions (Cloud / On Premise / Edge).
- Implement the roadmap with the help of your teams (internal and third-party providers).
- You manage the entire infrastructure service portfolio (RUN) and the associated transformation roadmap (BUILD):
- IT services (Workstations / On-Premise Servers / Cloud Servers / Containers)
- Network and device security services (Switches, Firewalls, VPNs, Routers)
- Database services (PostgreSQL, ElasticSearch)
- Cloud infrastructure service providers (OVH Cloud / AWS)
- Identity and access management services (IPA, Keycloak, Azure AD)
- Digital Workplace – Microsoft Office 365
- Tools (CI/CD DevOps / Monitoring / CMDB / ITSM)
- You manage services (RUN only) for all company applications/products:
- SaaS ERP (Axelor)
- SaaS CRM (PipeDrive)
- SaaS ESM / ITSM / PPM (Atlassian)
- Hivolution (an in-house BeeBryte application)
- You manage vendors and serve as a Contract Manager / Supplier Manager for the infrastructure provider:
- Define the scope of the service for the contract / Service catalog definition.
- Negotiate contracts (time and materials, fixed-price contracts, SLA-based service contracts).
- Develop outsourcing strategies for low-value-added services with fixed-price contracts from vendors.
- At least 5 years of experience in managing a team of similar size (experience in a SaaS company is a plus).
- 3 years of experience in IT infrastructure support and Service Delivery, preferably within a medium-sized organization.
- Good understanding of Cloud, server and desktop hardware/operating systems, networks, firewalls, load balancers, telecoms, etc.
- A deep and analytical approach with the ability to anticipate potential issues and identify areas for improvement.
- A strong customer-focused approach.
- Excellent ability to prioritize and allocate resources/efforts appropriately.
- Experience working with third-party service providers.
- In-depth knowledge of Microsoft Windows / Linux.
- In-depth knowledge of Azure Active Directory (design, security, and administration).
- In-depth knowledge of messaging (MS Exchange, Archiving, Unified Communications).
- In-depth understanding of networking technologies and concepts.
- Good understanding of IT security and data protection.
- Good understanding of mobile and Cloud technologies.
- Strong interpersonal skills, ability to communicate with a wide range of users.
- Excellent oral, written, and presentation communication skills.
- Ability to manage organizational changes.
Level: Bachelor’s degree or higher
Experience: 10 years, including:
- A minimum of 5 years in IT Operational Management / IT Service Delivery Management.
- 5 years of experience in project management / program management.
- 5 years of experience in team management / service management.
- ITIL Service delivery manager qualifications.
- Prince2 / PMP Project management certification.
Contract Type: Permanent
Start Month: September 2023
Travel: No travel required
Conditions: Occasional remote work allowed
CV + cover letter + availability date to be sent to: [email protected]
Applications without a cover letter will not be considered (please include your motivation to join BeeBryte and why we should hire you).
Only selected candidates will be contacted.Apply