Do you want to join a young, fast-growing French company with a human touch, focused on innovation and international expansion?
Are you concerned about the energy and environmental challenges of our time, and do you want to actively contribute to energy efficiency and reducing CO2 emissions?
Then, come and join us!
With locations in France (Lyon and Rennes) and Singapore, and boasting a multidisciplinary expertise (IT, data science, thermal engineering), BeeBryte offers innovative services for 24/7 remote predictive optimal control and operation & maintenance support to help our industrial and commercial clients increase the energy efficiency and performance of their HVAC-R systems (heating, ventilation, air conditioning, refrigeration).
To achieve this, we implement an intelligent overlay powered by our Industrial IoT platform, which leverages deep insights from existing systems and their context to continuously maximize their energy performance. By anticipating needs and influencing factors, we enable our clients to effectively reduce their carbon footprint, mitigate risks, and achieve up to 40% savings on their energy bills.
We are looking for an intern in Customer Support Operations – Energy Efficiency. The Operations department is responsible for monitoring operational sites, providing customer support, and tracking the technical and economic performance after the implementation of various client sites.
You will work in tandem with the Customer Support Coordinator, assisting them in incident management and tool maintenance.
Your responsibilities will include:
- Receiving incident alerts in collaboration with other members of the Operations department.
- Analyzing data to qualify alerts and adapt the appropriate response or corrections, as well as identifying the right internal contact (Optimization department or IT/Product department).
- Creating internal tickets.
- Tool maintenance, including:
- Creating both simple (using Grafana software) and complex (Python development) alerts.
- Configuring alert levels.
- Contributing to the improvement of alert management and its automation.
- Participating in the software upgrade of Grafana.
Bachelor’s or Master’s degree in a technical field.
Ideally, you possess strong knowledge of Grafana software, programming languages such as Python and SQL, and familiarity with ElasticSearch databases.
Internal training on tools will be provided.
Excellent written and verbal communication skills in both French and English.
Strong interpersonal skills, comfortable in client interactions and internal collaborations.
Critical thinking and a strong analytical mindset to contribute to continuous process improvement.
Familiarity with the energy sector and a commitment to projects promoting energy efficiency in buildings.
Please send CV + cover letter + internship dates to [email protected].
Internships of less than 6 months and applications without a cover letter will not be considered.
Compensation: legal gratuity.
Travel and accommodation expenses are not covered. Only selected candidates will be contacted.