COMPANY INFORMATION
BeeBryte is using artificial intelligence and IoT to get commercial buildings and factories to consume electricity in a smarter, more efficient and cheaper way while reducing carbon footprint.
By anticipating changes in weather conditions, building occupancy and business activity, our solution continually adjusts heating-cooling-refrigeration equipment setpoints to run the process in a more efficient way and generate up to 40% savings.
BeeBryte has offices in Singapore & France and operate in several European and Asian countries.
For more details, you can watch this video: https://youtu.be/_3cUGG_swrk
Come & join us!! www.BeeBryte.com
JOB DESCRIPTION
We are seeking a talented Customer Success Manager to join our Singapore office and actively support our business in South-East Asia. Reporting to the Operations Manager in France, you will be responsible for the following:
- Serve as the primary point of contact for customers, ensuring the successful management of projects in operation (post integration). You will oversee alerts and incidents, monitor technical and economic performance post-implementation, coordinate troubleshooting, and provide regular internal and external reporting.
- Collaborate with other departments and actively participate in the dynamism and agility of the teams dedicated to our Professional Services in Singapore, while maintaining constant coordination with our head office in France.
- Collect customer feedback and expectations, report them internally, and participate in the internal R&D work necessary to satisfy them.
- Identify and pursue up-selling opportunities in coordination with the sales department.
- Track project profitability and seek opportunities to increase energy savings and BeeBryte revenue. Coordinate post-integration actions and troubleshooting.
- Develop and utilize processing and analysis tools, with a constant concern for automating operational data processing and improving the performance of our solution (savings, energy efficiency, carbon footprint).
- Collect energy tariff data for the various services.
- Interface regularly onsite with customer stakeholders to resolve complex issues.
- Occasionally travel within South-East Asia.
If you possess excellent interpersonal and communication skills, thrive in a fast-paced environment, and have a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
REQUIREMENTS
- You hold an Engineer’s or Master’s degree, a PhD or equivalent and have demonstrated experience in data science.
- You are passionate about providing exceptional customer care and service, and possess strong business acumen.
- You are versatile, agile, curious, and self-directed, with excellent synthesis skills and a commitment to quality in all aspects of your work (process, documentation, code, portability, etc.).
- You are driven, ambitious, and possess excellent written, oral, and interpersonal communication skills.
- You have strong programming skills, with experience in Python (Numpy, Pandas) preferred.
- You are fluent in English, which is essential for this position.
- You thrive in a collaborative team environment and possess outstanding interpersonal skills.
- You are allowed to work in Singapore.
If you are looking to take your knowledge and management skills to the next level while working with a dynamic team of professionals, we encourage you to apply for this exciting opportunity at BeeBryte!!
HOW TO APPLY?
Please send:
- your cover letter;
- an updated CV;
- your availability date;
- your salary expectations.
Applications without cover letter will not be considered
Make sure you indicate why you want to join BeeBryte and why you think we should hire you.
Only shortlisted candidates will be contacted.
Apply